Millennials have stolen the show for many years, whether its business ethics or marketing strategies, their “how-to-do-guide” has been quite different from the past, & they’ve set new trends in every field they step into. These “elusive Snapchat & Instagram loving socially-conscious creatures” with entrepreneurial behaviors have created quite a buzz in the marketing world, & have been the center of attraction for the marketers too. They have been the focus of attention & potential consumers for businesses & marketers for quite a long time, but now they’re growing up, & the following generation comprised of teenagers are going to be the next major consumer group. At this moment, marketers can no longer afford to undervalue the marketing to Generation Z or “iGeneration”.
Conflicts between 20th & 21st Generation
The transformations in economy, society & cultural peers from the 20th century to the 21st century has caused a serious conflict in opinion between baby boomers, millennials & iGeneration.If you ask baby boomers (the generation before millennials), for them millennials are murderers. Click To Tweet
Most of you might have had a glimpse of the interview of Simon Sinek that recently broke the Internet, in which he describes millennials as
- Hard to manage,
- Accused of being entitled & narcissistic,
- Self-interested, unfocused & lazy.
This video might help you understand “Millennial’s Workplace Behaviors” a bit more. Whether you agree to it or not, we leave that discussion to you, because here we’re about to discuss the next generation.
As a result of many researches & studies conducted on the behaviors & interest of Generation Y (people born in between early 1980s to 1990s), who grew up with the age of digital revolution, not only saw the technology growing but also shifted & embraced that spirit quickly, they are also known as “Generation Me” or “Boomerang Generation”.
According to Hubspot,
“Millennials are 44% more likely to trust experts, who happen to be strangers, than advertisements and 247% more likely to be influenced by blogs or social networking sites.”
The Generation Unfamiliar with Wired Connections, but Is Connected By Wi-Fi
The iGen (people born in the mid-1990s & early 2000s) can be tough than millennials for brands, as they have grown up with a full access to technology & the Internet. Most of them are only familiar with the high-speed Internet and can’t imagine the life before Wi-Fi!
According to the study,
Generation Z will be representing 40% of American consumers by 2020.
How do we describe Generation Z?
- “Financially Responsible
- Focused & determined
These fast-growing teenagers are on the Internet from the age when they couldn’t even speak properly or haven’t started walking yet. When the 90’s kid used to take down notes with an ink pen, these kids wrote emails!
Marketing to Generation ZIt’s A War Going on between Pacifier Vs an IPad, Pencils Vs Laptop, Landlines Vs Cellphones, Super Mario Vs Fruit Ninja, & Human Interaction Vs Virtual Interaction. Click To Tweet
Whether you like that or not, the “Post Millennial” generation is entering the workforce & soon is going to be ruling the world. This generation also has its own way of thinking, consuming information & perceiving things which they’re going to incorporate into the business world soon. If you study them as the consumers’ lot, they have come with different set of expectations & narrative as they grew up with smartphones in their hands with the Internet & social media.
Here is how marketers can deal with this well-versed in the technology “cool kids” if they want their brand to be “in”.
#1. Understanding the Differences
The reason why we discussed millennials briefly above, is so that you will be able to distinguish the key difference between Gen Z and Millennials’ mindsets.
While there are many similarities in these groups on a surface level, from a marketing perspective they are needed to deal & target differently. Gen Z got their smartphones at a much younger age as compared to millennials, & many of them have never known a phone that wasn’t smart. They are smart enough to know that brands have a lot more access to the consumer’s data, and so their expectations when it comes to “personalized interactions” are really high.
Marketers in today’s world need to be more personalized when targeting Gen Z.
According to Google’s report:
“26% of teenage shoppers expect retailers to offer a more personalized experience based on their shopping habits and preferences. By comparison, only 22% of Millennials and 11% of Baby Boomers share that expectation.”
#2. They Care About Privacy
Even though marketing to Generation Z craves “hyper-personal experiences” on social media, they’re also protective when it comes to guarding their privacy.
As a digital marketer, you need to understand that while targeting Gen Z, connect with them on their own terms if you don’t want to come across creepy or invasive creatures!
According to IBM’s survey:
“Less than one-third of teens are comfortable with sharing personal details other than contact information and purchase history, but 61% would feel better sharing personal information with brands if they could trust it was being securely stored and protected.”
Gen Z is smart enough to know that “what goes on the Internet remains there forever”, that’s the reason they prefer to browse anonymously. It goes the same with apps & social media platforms, the more established social networking sites like Facebook are less popular among teens as compared to Snapchat or Whisper.
34% of US teen believes that Facebook is for “old generation”.
#3. You Can’t Afford to Ignore Snapchat!
The “anonymity” can be a little challenging for brands who are trying to create personalized content with Gen Z. For effective branding, you need to focus on direct channels with one-to-one engagement with teenagers. If your target audience is Gen Z you can’t afford to ignore Snapchat. As per research:
“About 71% of Gen Z uses Snapchat on a daily basis & 51% of this group uses it about 11 times per day.”
Here is an example of how Dunkin Donuts have used Snapchat Stories & filters to make their customer look like Donuts on #NationalDonutsDay & just by doing so “they gained around ten times more Snapchat followers on National Donut Day than their average monthly followers.”
#4. They’re More Open in Giving Feedback
Generation Z is more open in giving feedbacks than any other group. As a shopper almost half of them give feedbacks & when they’re writing comments or reviews about your product/service, they can be honest to the level of cruelty! If they don’t like your product, it’s simple they won’t give a nice feedback for it. Not only do they give feedback, but they also look for an online recommendation about a new product or service before purchasing it. According to Market research,
Your brand image can be a little dependent on the reviews on the Internet. For social media marketing, it is important for brands to make sure that their new customers are satisfied with their services, & the reviews or reactions they’re getting online are positive, to get more followers & customers.
#5. They Trust Social Media Influencers
Back in the times, marketers used to spend a lot of money on mainstream celebrities or fine actors for their TVC to get the brand the screen time they wish for. Today, when your audience is Gen Z, you better pay attention to your DVC, cause the medium you will find this group easy to engage is digital. Celebrity endorsements for your brand are meaningful, but this generation trusts the celebrity or social media influencer who they find relatable or reachable. They will lose the interest in your brand if it doesn’t sound genuine or authentic to them. If teens are the key target audience of your brand, they will expect a celebrity to be active on social media & upfront with the branded content rather than just product placement.
Social Media Influencers Are Outshining the Mainstream Celebrities in Digital World.
Getting the nods from actors, musicians or celebrated athletes might bring the star power to your ad, but what’s new & “in” are these Internet stars a.k.a “Social Media Influencers.”Rather than going for the traditional celebrities you can hold more sway with Gen Z by getting your product an endorsement from a “Lifestyle Influencer”. Click To Tweet
According to research,
Summing It Up!
These species are digital natives who can’t respond as easily as you might think, who won’t be trusting your business as the previous generation did, & it will be a tough job to woo this group & earn their love & loyalty.
Social media marketers should consider the age gap while targeting this young & bullish generation. Before marketing to Generation Z, you need to keep in mind that first, traditional marketing strategies aren’t going to work on IGen, second, if you really want their attention & get your loyal customers from that group you need to speak in their language, & work with them on their own terms.
“Now you can connect with Generation Z using Social Champ simply through a single dashboard to manage all your social channels, bulk uploading your content and engaging with your audience across networks. Try the free trial today to be with the trend.”